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Shipping & Delivery
Shipping Policy
At Mart Out, we are committed to delivering your order quickly and efficiently throughout the United States.
Processing Time
Orders are typically processed within 1 business day after payment confirmation.
Shipping Time
We currently ship within the United States only.
Estimated delivery time:
3–5 Business Days
Please note that delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Mart Out is not responsible for delays or losses resulting from incorrect shipping details provided at checkout.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact our customer support team and we will work with the shipping carrier to assist you.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Return & Refund
Refund & Return Policy
At Mart Out, customer satisfaction is our top priority.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Description
The Ciays Nugget Ice Maker Countertop with 3L Detachable Water Tank and Timer Function is built for fast, reliable performance with the features that matter most.
Key Features:
- Detachable Large 3L Water Tank: Tired of frequent refills? This nugget ice maker features a 3L water tank that allows for up to 7.5 hours of continuous ice production on a single fill (about 10 cups of 650ml/22oz ice). The detachable design makes filling and cleaning easy, while the transparent water tank and ice basket let you easily monitor water and ice levels.
- Make Ice Efficiently and Quietly: This ice maker countertop creates nugget ice in just 8 minutes and can produce up to 35 lbs of ice daily. The sonic ice maker is perfect for meeting the ice needs of large gatherings or parties.
- Smart Timer Setting: Experience more flexible and intelligent ice making. Easily set a timer of up to 12 hours by pressing the "TIME" button. In standby mode, you can set the pebble ice maker to start at your desired time, ensuring fresh ice is ready when you need it. In ice-making mode, you can also set it to stop at your desired time.
- Cool Down with Soft, Chewy Ice: Feel the difference with the Ciays premium nugget ice machine. Soft, crunchy, and tooth-friendly, Ciays ice maker offers the perfect chewable texture, making every sip more enjoyable. In contrast, imitation nugget ice varies in shape, size, and texture. It's ideal for chilling and enhancing the flavor of cocktails, sodas, iced coffee, and keeping seafood fresh.
- User-Friendly & Self-Cleaning: Just add water and press the "ICE" button to begin making ice. The crushed ice maker clearly indicates the ice-making status, when there's insufficient water, and when the ice basket is full. For easy maintenance, simply press the "CLEAN" button to initiate self-cleaning, so you can always enjoy fresh, clean ice.
Specifications:
- Brand: Ciays
- Model Name: Nugget Ice Maker
- Product Dimensions: 9.84"D x 12.28"W x 14.09"H
- Capacity: 3 Liters
- Voltage: 130 Volts
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