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Shipping & Delivery
Shipping Policy
At Mart Out, we are committed to delivering your order quickly and efficiently throughout the United States.
Processing Time
Orders are typically processed within 1 business day after payment confirmation.
Shipping Time
We currently ship within the United States only.
Estimated delivery time:
3–5 Business Days
Please note that delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Mart Out is not responsible for delays or losses resulting from incorrect shipping details provided at checkout.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact our customer support team and we will work with the shipping carrier to assist you.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Return & Refund
Refund & Return Policy
At Mart Out, customer satisfaction is our top priority.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Description
The Costway Countertop Ice Cube Maker with External Water Tank is built for fast, reliable performance with the features that matter most.
Key Features:
- Rapid Ice Production: This countertop ice maker perfectly produces 16 clear square ice cubes in just 13 minutes and up to 34 lbs daily. It ensures a continuous supply of high-quality ice to keep your drinks chilled for home, parties and office use.
- Customizable Ice Thickness: Offering 13 customizable thickness levels, the square ice cube maker allows you to tailor your drinks. You can choose thinner ice for fast chilling or opt for thicker, slow-melting cubes that perfectly preserve whiskey.
- Dual Fill Options: Designed for ultimate convenience, this ice maker machine features 2 water-filling options. We highly recommend using the 1.5L external tank for effortless refilling, or you can manually add water to the internal tank.
- Smart Reservation System: A 24-hour reservation function allows you to schedule ice production overnight, ensuring a fresh batch is ready for your morning iced coffee. Plus, this portable ice machine features smart indicators that instantly alert you when the ice basket is full or when water needs to be refilled.
- Effortless Self Cleaning: Activating the built-in function on this self-cleaning ice machine runs a thorough 20-minute deep clean to ensure every cube remains fresh and safe. Furthermore, operating at a whisper-quiet ≤42dB, it works efficiently without disrupting your daily life
Specifications:
- Brand: COSTWAY
- Model Name: COSTWAY
- Product Dimensions: 12"D x 8.5"W x 16"H
- Capacity: 1.7 Pounds
- Voltage: 115 Volts (AC)
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