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Shipping & Delivery
Shipping Policy
At Mart Out, we are committed to delivering your order quickly and efficiently throughout the United States.
Processing Time
Orders are typically processed within 1 business day after payment confirmation.
Shipping Time
We currently ship within the United States only.
Estimated delivery time:
3–5 Business Days
Please note that delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Mart Out is not responsible for delays or losses resulting from incorrect shipping details provided at checkout.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact our customer support team and we will work with the shipping carrier to assist you.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Return & Refund
Refund & Return Policy
At Mart Out, customer satisfaction is our top priority.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Description
The Fadhole Countertop Nugget Ice Maker with Water Tank is built for fast, reliable performance with the features that matter most.
Key Features:
- The Viral "Good Ice" - Ready in 5 Minutes: Chewable, crunchy, addictive nugget ice that preserves beverage flavor. Made from compressed ice flakes, it's perfect for drinks and snacking—the same ice you get at restaurants and hospitals, now available at home
- Expandable Tank System - 3x More Ice: Comes with an extra-large water tank to drastically reduce refilling. Connect to an external water supply or fill manually. Detachable design makes filling and cleaning a breeze—flexible, convenient, and hassle-free
- Rapid Ice Production: Uses turbo freezing dual compression technology to make ice in just 5 minutes, producing up to 40 lbs per day. The built-in 3 lb ice bin ensures a steady supply of fresh nugget ice for home or office
- One-Touch Cleaning & Ultra-Quiet: Simple 3-second press activates auto-cleaning for fresh ice and peak performance. Advanced silencer technology keeps noise under 50dB, ensuring quiet operation
- Maintenance & Support: Descale monthly (or more often in hard water areas) to keep ice fresh and machine running smoothly. Backed by an 18-month warranty—contact us anytime via email or phone for assistance
Specifications:
- Brand: FADHOLE
- Model Name: Nugget Ice Maker
- Product Dimensions: 14.5"D x 13.5"W x 17.5"H
- Capacity: 2.6 Pounds
- Voltage: 115 Volts
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