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Shipping & Delivery
Shipping Policy
At Mart Out, we are committed to delivering your order quickly and efficiently throughout the United States.
Processing Time
Orders are typically processed within 1 business day after payment confirmation.
Shipping Time
We currently ship within the United States only.
Estimated delivery time:
3–5 Business Days
Please note that delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Mart Out is not responsible for delays or losses resulting from incorrect shipping details provided at checkout.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact our customer support team and we will work with the shipping carrier to assist you.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Return & Refund
Refund & Return Policy
At Mart Out, customer satisfaction is our top priority.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
Contact Information
Company Name: Mart Out
Email: support@martout.com
Phone: +1 (817) 254-3340
Company Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Warehouse Address:
210 S Stagecoach Trl, San Marcos, Texas 78666, United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to all customer inquiries within 24 hours.
Description
The Upstreman Ice Maker Countertop is built for fast, reliable performance with the features that matter most.
Key Features:
- 【FAST ICE MAKING】The Upstreman BI22 ice maker produces 9 bullet ice cubes in just 6 minutes with minimal wait time. Its 1.1L large water tank cuts down frequent refills and ensures a steady supply of ice, perfectly meeting high ice demand for daily use and parties. It offers 2 adjustable bullet ice sizes: small cubes for coffee, tea and cocktails, large cubes for seafood chilling. With its daily ice output, it is ideal for home use, parties, camping, RVs and offices.
- 【UNIQUE STYLING & LED Light】This countertop ice maker features an upgraded premium striped finish, blending modern tech vibes with home decor aesthetics to instantly elevate your space style. Built-in soft blue LED ambient lights let you easily check ice storage even in dim surroundings, combining practicality and fashion sense. Its compact design fits seamlessly into kitchens, offices, dorms, and more.
- 【PORTABLE DESIGN & USER-FRIENDLY】This portable ice machine features a detachable water tank and a removable ice basket for double the convenience. You can refill water without moving the whole unit, and detach both for easy cleaning. The removable ice basket allows easy ice access and distribution, perfect for serving guests at home gatherings or outdoor camping trips.
- 【SMART OPERATION & SELF-CLEANING】The ice machine is equipped with a smart touch control panel for intuitive and effortless operation. Flashing indicators clearly alert for ICE FULL and ADD WATER, long press and hold the POWER button for 3 seconds to start a 30-minute automatic cleaning cycle. Thanks to the advanced self-cleaning system, no tedious manual scrubbing is needed. Regular automatic cleaning realizes disinfection and descaling, keeps the ice fresh in taste and safe to consume.
- 【ETL CERTIFIED & COMPLETE ACCESSORIES】This ice maker is ETL certified for reliable, long-lasting performance. The package includes 1 ice scoop, 1 drip tray and 1 user manual, ready to use out of the box. We are committed to premium user experience, with professional customer support available for any questions during use.
Specifications:
- Brand: Upstreman
- Model Name: Upstreman BI22 ice maker
- Product Dimensions: 12.95"D x 9.09"W x 14.41"H
- Capacity: 1.1 Liters
- Wattage: 150 watts
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